Refund policy
PetCalmCo. 90-Day Money-Back Guarantee & Refund Policy
Effective Date: 02/01/2026
PetCalmCo. is committed to delivering high-quality calming solutions for pets. We want every customer to feel fully confident and satisfied with their purchase. To support this, we offer a 90-Day Money-Back Guarantee for all eligible physical products.
This document outlines your rights, responsibilities, and our internal process for returns, refunds, and subscription renewals. Please read carefully.
⭐ 1. Money-Back Guarantee (Physical Products Only)
PetCalmCo. offers a 90-day money-back guarantee on all physical, non-digital products purchased directly from our website.
You may request a full refund within 90 days from the date of delivery, provided that:
-
The request is submitted within the 90-day window
-
You complete the return steps outlined below
-
The product is returned to the correct warehouse address supplied by PetCalmCo.
-
The item is returned in acceptable condition (as outlined in Section 4)
✔ Covered under this guarantee:
-
Dissatisfaction with results
-
Change of mind
-
Product no longer needed
-
Incorrect or duplicate orders (not automatically refunded; must follow return steps)
-
Damaged or defective items (must provide proof as outlined below)
❌ Not covered:
-
Items returned without prior authorization
-
Items shipped to an incorrect return address
-
Items missing major components (e.g., diffuser plug missing, entire refill missing)
-
Items returned after 90 days
-
Digital subscription fees (see Section 2)
⭐ 2. Subscription Policy (Refill Plans)
Our refill subscription plans provide automatic deliveries on your chosen schedule.
Due to the nature of subscription fulfillment:
❗ Subscription charges are non-refundable once billed.
This applies to:
-
Refill subscription renewals
-
Automated monthly shipments
-
Prepaid subscription cycles
-
Subscription add-ons
Your subscription may be canceled at any time before the next renewal date without penalty. Once the renewal is processed, it is final.
By subscribing, you agree that:
-
You understand your refill schedule
-
You authorize recurring charges
-
You acknowledge subscription renewals are non-refundable
⭐ 3. How to Request a Return or Refund
To initiate a return:
Step 1 — Contact Our Support Team
Email support@petcalmco.com with:
-
Full name
-
Order number
-
Email used at checkout
-
Reason for return
-
Photo/video evidence (required for defective or damaged items)
Step 2 — Receive Return Authorization
We will issue:
-
A Return Authorization Number (RAN)
-
The correct warehouse address (specific to your order region)
-
Packaging and shipping guidelines
❗ Returns sent without authorization will not be accepted
❗ Returns sent to the wrong address cannot be refunded
Step 3 — Return the Product
You must:
-
Pack the item securely
-
Include all original accessories (diffuser, refill bottles, manuals, packaging)
-
Use a traceable shipping method
PetCalmCo. is not responsible for lost or damaged return shipments.
Step 4 — Refund Processing
Once the item arrives and is inspected:
-
Refund will be issued to the original payment method only
-
Processing time is up to 14 business days
-
We will notify you by email when your refund is approved or denied
⭐ 4. Return Eligibility Requirements
(Prevents loopholes & fraudulent returns)
To qualify for a refund:
✔ Product must be returned in one of the following conditions:
A. Unused / Unopened
-
Factory seal intact
-
No signs of use
-
Original packaging included
OR
B. Lightly Used but Functional
We understand customers must use the products to evaluate results. Light use is acceptable if:
-
All components are included
-
Unit is clean and functional
-
Product is not physically damaged
-
Refill bottles are not empty or missing
(For the PetCalm Co. Diffuser - severe wear, missing pieces, burnt components, pet bite damage, or intentional misuse are not eligible.)
⭐ 5. Non-Returnable & Non-Refundable Items
The following cannot be returned or refunded under any circumstance:
-
Digital subscriptions/memberships
-
Used refill bottles that are empty or mostly empty
-
Products returned without original accessories
-
Items damaged through improper use or negligence
-
Final sale items
-
Gift cards
-
Products returned without prior approval
-
Orders past the 90-day guarantee window
- PLEASE NOTE: IF YOU ARE NOT HAPPY WITH PETCALM CO. SUPPLEMENTS, WE WILL OFFER A REFUND WITHIN 90 DAYS AS LONG AS YOU EMAIL US.
⭐ 6. Damaged or Incorrect Items (Must Provide Proof)
If your product arrives:
-
Damaged
-
Defective
-
Missing components
-
Incorrect variant
You MUST contact us within 7 days of delivery with:
-
Photos (or video) showing the issue
-
Packaging condition
-
Your order number
We will replace the item or issue a refund once the evidence is verified.
No replacement or refund can be issued without proof.
⭐ 7. Duplicate Orders & Customer Errors
If you made a mistake checking out (e.g., double-clicked pay), the return still follows the standard process:
-
No automatic refunds
-
Must contact support
-
Must return the mistaken order if shipped
-
Must include proof of purchase
We are not responsible for customer-entry errors but will help resolve them as long as policies are followed.
⭐ 8. Refund Timeline & Missing Refunds
Refund processing may take up to:
-
14 business days after return delivery
-
Additional 3–5 days depending on your bank
If your refund is missing:
-
Check your bank account
-
Contact your card issuer
-
Contact your bank
-
Email us at support@petcalmco.com
We will assist in verifying the refund status.
⭐ 9. EU Customers — 14-Day Cooling-Off Period
For orders delivered to the European Union, customers may cancel within 14 days of delivery for any reason. The item must be:
-
Unused
-
In original packaging
-
Returned with proof of purchase
Return shipping is the customer’s responsibility unless the product is defective.
⭐ 10. Our Commitment
We believe every pet deserves comfort, and every customer deserves clarity and fairness. Our policies are designed to protect both parties, minimize abuse, and ensure a smooth experience.