Shipping policy
SHIPPING POLICY - PETCALMCO
1. SHIPPING METHODS
We offer the following shipping methods for domestic and international orders:
Standard FREE Shipping
- Domestic orders: Estimated delivery within 7-12 business days (USA)
- International orders: Estimated delivery within 10-12 business days (CA, UK, AU)
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NOTE: ORDERS MAY BE DELAYED DUE TO UNFORESEEN CIRCUMSTANCES (NOTICE PROVIDED ON PRODUCT PAGE & ON CHECKOUT)
Expedited Shipping
- Domestic orders: Estimated delivery within 5-7 business days
- International orders: Estimated delivery within 7-10 business days
- Additional charges ($4-$10 USD) may apply
- NOTE: ORDERS WILL BE DELAYED DURING FESTIVE SEASONS (NOTICE PROVIDED ON PRODUCT PAGE)
Important Notice: Due to high demand for our cat calming DIFFUSER, processing times may take 3-7 business days before your order is shipped. Delivery times may extend up to 15 business days during periods of exceptionally high demand. We are committed to improving shipping times and appreciate your patience.
- Orders are shipped from our private warehouse in CHINA
2. ORDER PROCESSING AND CANCELLATION
Processing Time: Orders are typically processed and shipped within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Cancellation Window: You may cancel your order within 24 hours of placing it by contacting us at support@petcalmco.com. Please include your order number in the subject line.
Important: Once your order has been processed and assigned a tracking number, we are unable to cancel it. At that point, you may need to wait for delivery and initiate a return per our 90-day refund policy.
3. SHIPPING COSTS
Shipping costs are calculated based on:
- Package weight
- Destination address
- Selected shipping method
The total shipping cost will be clearly displayed at checkout before you complete your purchase. Standard shipping is FREE on all orders.
4. ORDER TRACKING
Once your order ships, you will receive a confirmation email containing:
- Tracking number
- Estimated delivery date
- Link to track your package
You can track your package by:
- Visiting [PetCalmCo.com/track]
- Using the tracking number on the courier's website
- Contacting support@petcalmco.com for assistance
- Orders are shipped from our private warehouse in CHINA
5. INTERNATIONAL SHIPPING
Customs and Duties: For international orders, please note that:
- Customs duties, taxes, and import fees are the responsibility of the customer
- These fees are determined by your country's customs regulations
- PetCalmCo has no control over these charges and cannot predict their amount
Customs Delays: We are not responsible for shipping delays caused by customs clearance processes. International delivery times may vary based on your country's customs procedures.
Restricted Countries: We currently ship to most countries worldwide. If your country is not available at checkout, we are unable to ship to that location at this time.
6. DELIVERY ISSUES
Lost or Stolen Packages: Once a package is marked as "delivered" by the carrier, PetCalmCo is not responsible for lost or stolen packages. We recommend:
- Tracking your package closely
- Arranging for someone to receive the package
- Providing delivery instructions if needed
If you believe your package was lost in transit (not marked as delivered), please contact us immediately at support@petcalmco.com.
Damaged Packages: If your product arrives damaged, please:
- Take photos of the packaging and product
- Contact us at support@petcalmco.com within 48 hours of delivery
- Include your order number and photos
We will arrange a replacement or refund promptly.
7. ADDRESS ACCURACY
You are responsible for providing an accurate shipping address. PetCalmCo is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your shipping address, contact us immediately at support@petcalmco.com.
Address changes can only be made within 6 hours of placing your order and before the order is processed for shipping.
8. UNDELIVERABLE PACKAGES
If a package is returned to us as undeliverable due to an incorrect address, refused delivery, or unclaimed package, you will be responsible for reshipping costs. Please contact support@petcalmco.com to arrange reshipment.
9. POLICY UPDATES
We reserve the right to update this shipping policy at any time. Changes will be posted on our website at [PetCalmCo.com/shipping-policy]. By placing an order, you acknowledge that you have read and agree to the current shipping policy.
10. QUESTIONS AND SUPPORT
If you have any questions or concerns regarding our shipping policy or your order, please contact us at:
Email: support@petcalmco.com
Response Time: We aim to respond within 24 hours
Please include your order number in all correspondence for faster assistance.
PetCalmCo - Helping pets find calm, one home at a time.